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Slack has raised our charges by $195k per year

(skyfall.dev)
1502 points JustSkyfall | 1 comments | 18 Sep 25 01:37 UTC | HN request time: 0s | source
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layman51 ◴[18 Sep 25 02:50 UTC] No.45284646[source]▶
There must be some kind of mistake, or some details getting left out here. Usually Salesforce (the parent company) is pretty nice about offering discounts to nonprofits. If they are losing the discount, could it be that maybe it's because the clients they serve (i.e. the people receiving help/services at their nonprofit) are treated as "active members" of their Slack instance?

I'm not too familiar with Slack pricing but it suggests in the Fair Billing policy[0] that they bill per active member. Without any discounts, the Pro pricing is $7.25 per active user per month, if paid annually.[1] If they are needing to pay $200,000 annually, then I think that means they have over 2,000 active members in their Slack which does not sound like a "small nonprofit" to me.

[0]: https://slack.com/help/articles/218915077-Slacks-Fair-Billin...

[1]: https://slack.com/pricing/pro

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belthesar ◴[18 Sep 25 03:15 UTC] No.45284837[source]▶
Hack Club is a non-profit community, so the bulk of their user count isn't non-profit employees or even volunteers or mentors, it's a bunch of kids hanging out and making cool stuff.

Maybe that doesn't move the needle on whether they're a small non-profit or not for you, but it's different than a massive non-profit like, say, the Prevent Cancer Foundation, which also receives millions of dollars per year to facilitate their mission.

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1. layman51 ◴[18 Sep 25 05:32 UTC] No.45285814[source]▶
This is a good point to know about. I'm not too sure about how non-profits can be categorized in terms of "small" or "large", but typically when we are talking about SaaS costs, well that would depend on the number of seats or licenses. So for example, the Prevent Cancer Foundation might have millions of dollars in assets per year, they only have 26 employees[0], so in a way, they are a "small" nonprofit compared to others that might have hundreds of employees.

[0]: https://preventcancer.org/about-us/team/