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Slack has raised our charges by $195k per year

(skyfall.dev)
1502 points JustSkyfall | 1 comments | 18 Sep 25 01:37 UTC | HN request time: 0s | source
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flunhat ◴[18 Sep 25 02:15 UTC] No.45284272[source]▶
For whatever reason, Salesforce has failed to capitalize on the AI excitement/craze [1]. Its earnings growth is just not what it used to be (i.e. during the peak cloud era of 2010s-202x).

A move this aggressive (e.g. pushing companies on Slack to pay 10x more, immediately, or get lost) is not isolated and probably the result of institutional forces. It's not like the random sales person in charge of this decided to be destructive. Salesforce the company is getting squeezed and this is one of the outgrowths of that pressure. And it speaks to the insane dysfunction that must be taking place in the bowels of Salesforce right now, I'm sure it's crazy.

[1] https://qz.com/salesforce-beats-q2-earnings-ai

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MontyCarloHall ◴[18 Sep 25 03:11 UTC] No.45284807[source]▶
It's really surprising -- Slack is the poster child of an app where AI-based semantic search (e.g. RAG) would be incredibly useful. Yet despite Marc Benioff's grand proclamations about AI [0, 1], you barely see any AI integration into one of Salesforce's most universally-used products.

[0] https://www.latimes.com/business/story/2025-09-02/salesforce...

[1] https://www.fastcompany.com/91359024/salesforce-using-ai-art...

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paxys ◴[18 Sep 25 03:18 UTC] No.45284855[source]▶
Salesforce as a company hasn't been innovative in 20 years. It's no surprise that they can't make anything of AI outside of a couple fancy marketing campaigns.
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1. Twirrim ◴[18 Sep 25 04:54 UTC] No.45285575[source]▶
I know a few engineers in different companies within Salesforce. They're under lots of pressure to integrate AI everywhere, and leverage it. The way they've talked about it gives me strong "flailing around desperately" vibes, when the smarter money is on making more minimal but targeted efforts, or at least waiting to see what happens the other side of the bubble.