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Slack has raised our charges by $195k per year

(skyfall.dev)
1806 points JustSkyfall | 2 comments | 18 Sep 25 01:37 UTC | HN request time: 0.708s | source
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wpm ◴[18 Sep 25 02:03 UTC] No.45284156[source]▶
I can sympathize, but this was always the end deal for cloud SaaS apps. Give em a taste, get em hooked, get years of institutional knowledge and process embedded in the app, refuse to let them export it, and crank the price up.

It's not only guys named Larry who are lawnmowers. Don't stick your hand in. *Own* your shit. Be suspicious of anyone who tries to convince you not to. If it's "easy" it might come back to bite you.

Even if some self-hostable software stack does a rug pull and changes the license, you just don't have to update. You can go log into the database and export to whatever format you want.

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blackoil ◴[18 Sep 25 02:47 UTC] No.45284621[source]▶
Data export should be legally mandated, be it cloud or hosted solution.
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1. trhway ◴[18 Sep 25 02:56 UTC] No.45284688[source]▶
Don't subscribe to the solutions without data export. And cron the daily export of your data from the solutions you're subscribed to (and better choose the providers with CDC capability). Pure situation of voting with your dollar.

Obvious caveat here - the law of course must be made for monopolies.

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2. phire ◴[18 Sep 25 03:33 UTC] No.45285001[source]▶
A law would be better, otherwise companies will start with low prices and data export functionality when attracting customers, then quietly remove it right when they switch to extracting maximum value.

Even a daily export won't save you from the export functionality disappearing with zero notice, because it's really disruptive to try and stop using a service with zero notice. Your company will be left with several weeks if not months of un-exported data.

They can be sneaky about the removal, just let it "break" and it might be months before you are sure they aren't going to fix it.