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Slack has raised our charges by $195k per year

(skyfall.dev)
2071 points JustSkyfall | 2 comments | 18 Sep 25 01:37 UTC | HN request time: 0.422s | source
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wpm ◴[18 Sep 25 02:03 UTC] No.45284156[source]▶
I can sympathize, but this was always the end deal for cloud SaaS apps. Give em a taste, get em hooked, get years of institutional knowledge and process embedded in the app, refuse to let them export it, and crank the price up.

It's not only guys named Larry who are lawnmowers. Don't stick your hand in. *Own* your shit. Be suspicious of anyone who tries to convince you not to. If it's "easy" it might come back to bite you.

Even if some self-hostable software stack does a rug pull and changes the license, you just don't have to update. You can go log into the database and export to whatever format you want.

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blackoil ◴[18 Sep 25 02:47 UTC] No.45284621[source]▶
Data export should be legally mandated, be it cloud or hosted solution.
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1. Fernicia ◴[18 Sep 25 02:55 UTC] No.45284682[source]▶
"This one thing I think is important, and could easily stipulate in a contract, should be law"
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2. Retric ◴[18 Sep 25 03:05 UTC] No.45284763[source]▶
People rarely get to actually negotiate contracts with a SaaS company. Unless you’re a very large customer it’s simply not worth their time. Such imbalances regularly give rise to regulations in other parts of the economy see automotive lemon laws etc.

Most SaaS companies can disable data exports at any time. Even if you’re regularly backing up that data when they disable it you need to instantly move to a new service or there’s going to be a gap.