119 points thekonqueror | 1 comments | 15 Sep 25 15:05 UTC | HN request time: 0.332s | source

I signed up for Cloudflare's Business plan and paid for a year in advance. While adding a new domain I made a typo and now the subscription is stuck in a limbo.

I can't change the domain without contacting their support or paying another $2400. When I open a support ticket, their portal shows 'Unable to find your account' and tells me to open another support request for it.

All support tickets are closed automatically by their "AI" which points to the same article that says open a ticket.

Is shaming them on Twitter my only option left?

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dknecht ◴[15 Sep 25 17:56 UTC] No.45252863[source]▶

>>45250553 (OP) #

Hi. I am sorry about this issue. Can you email dane@cloudflare.com, and it will get resolved? I am also working on more systematic fixes for when customers get into this situation.

replies(5): >>45253224 #>>45254030 #>>45254227 #>>45255564 #>>45257561 #

1. dankwizard ◴[16 Sep 25 02:58 UTC] No.45257561[source]▶

>>45252863 #

Weird how support suddenly answers questions when the tickets become public.

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Paid $2400 to Cloudflare, support refuses to help