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Paid $2400 to Cloudflare, support refuses to help

117 points thekonqueror | 2 comments | 15 Sep 25 15:05 UTC | HN request time: 0.536s | source

I signed up for Cloudflare's Business plan and paid for a year in advance. While adding a new domain I made a typo and now the subscription is stuck in a limbo.

I can't change the domain without contacting their support or paying another $2400. When I open a support ticket, their portal shows 'Unable to find your account' and tells me to open another support request for it.

All support tickets are closed automatically by their "AI" which points to the same article that says open a ticket.

Is shaming them on Twitter my only option left?

1. swhitf ◴[15 Sep 25 15:21 UTC] No.45250738[source]▶
One of the things I was most surprised about recently is just how buggy and unpleasant to use the Cloudflare dashboard is. We only moved to them recently and I was really shocked. I had one situation where the dashboard literally showed me the wrong domain but rules for another, which I think was a session or caching bug. I really thought it would be better for a company that size!
replies(1): >>45252781 #
2. tracker1 ◴[15 Sep 25 17:50 UTC] No.45252781[source]▶
You'd be surprised... I did a LOT of cleanup work for a private college that had a lot of "clever" developers that didn't understand static variables in C#, or how the ASP.Net lifecycle worked. Race conditions and all kinds of weird errors when the system got busy. Not to mention a lot of "fun" performance issues.

Just because someone has a CS degree doesn't mean they actually know what they're doing.