An attacker’s blunder gave us a look into their operations

I don't work in cybersecurity and, after looking at the site's homepage, couldn't exactly figure out from all the buzzwords what exactly is this product. The most concerning takeaway from this article for me is that the maintainers of Huntress (whatever it is) can keep a log of, as well as personally access, the users' browser history, history of launched executables, device's hostname, and presumably a lot of other information. How is this product not a total security nightmare?

It pains me how this comment illustrates how ignorant most folks are of the consequences of installing software off the internet is (even technically inclined folks that hang out on HN). How many of us have non-security software installed on our computers today that do exactly these things... but sell the information? Definitely a non-zero number!

If folks understood this better, there would be less reason for software like Huntress' EDR to exist.

I don't think anyone is unfamiliar with the consequences of installing potential malware. I think people are surprised that a seemingly? legit company is going off and having a little pokeabout on arbitrary computers based on nothing more than a hostname match. Then sharing screenshots on HN. I guess they're Canadian but wow does this seem to have CFAA written all over it?