I don't work in cybersecurity and, after looking at the site's homepage, couldn't exactly figure out from all the buzzwords what exactly is this product. The most concerning takeaway from this article for me is that the maintainers of Huntress (whatever it is) can keep a log of, as well as personally access, the users' browser history, history of launched executables, device's hostname, and presumably a lot of other information. How is this product not a total security nightmare?
If you work for a company that's bigger than a mom and pop, chances are very good that your IT department has this same level of access to any computer used in the organization. Huntress is basically an outsourced portion of the IT department for smaller companies that don't have their own 24/7 security team. It's a pretty common thing, with many vendors offering this type of service. Your work computer may have a similar product/service installed
This makes total sense.. Except who is the SMB in this case? It sounds like the person just downloaded this off the Internet, it wasn't pre-installed by IT. So it sounds like Huntress has full and complete access to whoever downloads their software to try it out/demo it... and aren't afraid to use this access for their own purposes/just do a bit of poking around because why not? When a hostname matches?