An attacker’s blunder gave us a look into their operations

I don't work in cybersecurity and, after looking at the site's homepage, couldn't exactly figure out from all the buzzwords what exactly is this product. The most concerning takeaway from this article for me is that the maintainers of Huntress (whatever it is) can keep a log of, as well as personally access, the users' browser history, history of launched executables, device's hostname, and presumably a lot of other information. How is this product not a total security nightmare?

It looks like Huntress is a "install this on your computer and we'll watch over your systems and keep you safe, for sure."

I also find it kind of funny that the "blunder" mentioned in the title, according to the article is ... installing Huntress's agent. Do they look at every customer's google searches to see if they're suspicious too?

It's stated in the article: "The standout red flag was that the unique machine name used by the individual was the same as one that we had tracked in several incidents prior to them installing the agent."

However, it's obvious that protection-ware like this is essentially spyware with alerts. My company uses a similar service, and it includes a remote desktop tool, which I immediately blocked from auto-startup. But the whatever scanner sends things to some central service. All in the name of security.