An attacker’s blunder gave us a look into their operations

I don't work in cybersecurity and, after looking at the site's homepage, couldn't exactly figure out from all the buzzwords what exactly is this product. The most concerning takeaway from this article for me is that the maintainers of Huntress (whatever it is) can keep a log of, as well as personally access, the users' browser history, history of launched executables, device's hostname, and presumably a lot of other information. How is this product not a total security nightmare?

Thanks for the feedback on not understanding what we sell from the homepage. We sell an Endpoint Detection and Response (EDR) product that we manage with our 24/7 SOC. To perform the investigations on potentially malicious activity, we can fetch files from the endpoint and review them. We log all of this activity and make it available to our customers. We are an extension of their security team, which means they trust us with this access. We’ve been doing this for more than 10 years and have built up a pretty good reputation, but I can see how that would freak some folks out. We also sell to businesses, so this is something that would be installed on a work computer.

Is it clear to users that their system is monitored and that they have consented to screengrabbing? Unless those screenshots were merely simulated from the Chrome history.

This would generally be covered in your corporate acceptable use policy or employee handbook, where ever your employer describes what is allowable on corporate devices and what is monitored when you use them. Some companies also display a notification when you log in along the lines of "This is an XYZ Corp system, all activity is logged and monitored for malicious behavior"

in general, if you're using a company owned device (the target for this product and many others like it) you should always assume everything is logged