Your Biggest Customer Might Be Your Biggest Bottleneck

> Traditional queues are like having one massive line at the DMV. Everyone gets served in the order they arrived, which sounds fair until someone shows up with paperwork for 100 vehicles.

TLDR with the DMV example where someone shows up with paperwork for 100 vehicles is that this person's single vehicle paperwork is served and then they are sent back in line with remaining 99 vehicle paperworks.

Actually in the US the dealers have their own queue and workers. Not sure why these people didn’t know how that works.