Thoughts on (Amazonian) leadership

This myth that Amazon is customer obsessed like what part of Amazon are you looking at?

Simply looking at check out you can see that customer obsession is false. Littering with tiny text and checkbox trying to trick you to subscribe to Amazon Prime.

Not to mention they can randomly ban account for no reason given.

It was at one time maybe, but like all things you have to adapt and move. I think the article got it right, we've shifted from buildings what's best for the customer to building what the customer *thinks* they want.

Yup. "Free two day shipping" shifted from "two days from when you place your order" to "two days from when we ship your order, which may be an additional one-two days".

Even now, I can search for a product, think "Oh, good, something here should work", and hit the "Get it tomorrow" filter. I watch the results change and show a subset of results...

... none of which I can "get tomorrow".

It's customer focused in the way that gacha games are "customer focused".