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2071 points K0nserv | 1 comments | | HN request time: 0.218s | source
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Liftyee ◴[] No.45088530[source]
As other comments have pointed out, this statement (one I 100% support, BTW) is a little naive. I can see how it might be unreasonable to expect companies to publish documentation, build infrastructure, etc. to support running your own code on the hardware you own (which 99% of people will never need to do).

However, I strongly believe that - should one choose to do so - you should not be stopped from jailbreaking, cracking, etc. manufacturer restrictions on the hardware you own. Companies aren't obligated to support me doing this - but why should legislation stop me if I want to try? (You can easily guess my thoughts on the DMCA.)

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danpalmer ◴[] No.45088560[source]
> Companies aren't obligated to support me doing this

Where does one draw the line on support? If I jailbreak an iPhone, should I still get Apple customer support for the apps on it, even though they may have been manipulated by some aspect of the jailbreak? (Very real problem, easy to cause crashes in other apps when you mess around with root access) Should I still get a battery replacement within warranty from Apple even though I've used software that runs the battery hotter and faster than it would on average on a non-jailbroken iPhone?

I feel like changing the software shouldn't void your warranty, but I can see arguments against that. I probably fall on the side of losing all software support if you make changes like this, but even then it's not clear cut.

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1. Liftyee ◴[] No.45092071[source]
As you said, this might be a complex one to figure out. I am biased because I tend not to use customer support services (with more of a "figure it out" approach) and am confident I could replace parts myself, though the latter might be harder with parts pairing today.

Can see how people more interested in the software side of things would care about support from [parent company] though. "Lose all support if you bypass our restrictions" is the relatively straightforward approach, but the collateral damage might be quite high. In an ideal world, perhaps the network of third party repair services could take up the slack?