You Have to Feel It

I love this point. It's also one of the hardest things to do as a product person if you're not the typical user.

It's hard to feel the feelings of many types of users.

That difficulty is quite obvious, which is why ineffective product people only seem have a single customer in mind: themselves. They slip in conversation easily to “I” language without realizing it.

Devs who work on customer-reported tickets end up knowing a lot more about customer needs than some of the pms I have worked with.