←back to thread

My startup banking story (2023)

(mitchellh.com)
336 points dvrp | 1 comments | 28 Aug 25 19:38 UTC | HN request time: 0.203s | source
Show context
bdcravens ◴[28 Aug 25 21:06 UTC] No.45057042[source]▶
During COVID, I took a major haircut in my day job, and ended up doing a lot of side work to stay solvent. All my banking was with Chase; I setup a new checking account for my side work. One day they just took about $900. No matter who I spoke to, they bounced me around and never gave me an answer why. I can only guess there was a fraud trigger or something, but to this day, I've never gotten the money back or even gotten an answer as to what happened. I'm fortunate enough in life that $900 isn't a big deal, but at the time, it was HUGE. As a result, I will never, never do business with Chase again (and it would be very convenient, given how many branches I have around me)
replies(3): >>45057168 #>>45058319 #>>45058910 #
astrange ◴[29 Aug 25 01:16 UTC] No.45058910[source]▶
File a CFPB complaint. Or email executive/investor relations.
replies(1): >>45061189 #
thrown-0825 ◴[29 Aug 25 07:22 UTC] No.45061189[source]▶
I see you are operating under the idea that the US still has consumer protections and isnt a gutted husk of what it once was.
replies(1): >>45069873 #
1. astrange ◴[29 Aug 25 21:54 UTC] No.45069873[source]▶
It's not an oppositional approach. It mostly works because someone at the bank reads it who actually has the power to do something about it. Any other way that skips level-1 customer service would also help.