They must've had a massive brainfart in the management at that company.
Because I don't want to support them.
Your telling me that Synology is giving out apple levels of support in trade for vendor lock in. It sounds like the sort of thing I recommend to others because it wont be my problem.
Go ask a "car guy" who has a civic or something that is LS swapped what car you should get. He's not going to recommend anything he is going to buy... he's gonna tell you to go get a bog standard Toyota so it isnt his problem. Meanwhile he has the fun, project car that does cool things but he's always fiddling with.
Synology isn't for you any more... They want to be Toyota or apple or something not for nerds!
This is still a very "nerdy" take on the market. Though correct I dont think your seeing the other segments that are out there:
The "I want more storage im sick of paying rent every month" crowed is growing.
The designer/editor/youtuber who doesn't want to be their own IT department is growing.