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From Airbnb to America's 'Chief Design Officer'

(www.nytimes.com)
2 points andsoitis | 1 comments | 28 Aug 25 23:57 UTC | HN request time: 0.286s | source
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techpineapple ◴[29 Aug 25 00:13 UTC] No.45058484[source]▶
I mean, all things considered is government web design that bad? I’m sure there are explicit exceptions, but I like say the national parks website, I surely wouldn’t like to see it turned into some bland minimalist Airbnb style design.

It seems the problem is just attention and not strictly speaking thought leadership.

replies(2): >>45059201 #>>45059563 #
1. icedchai ◴[29 Aug 25 02:49 UTC] No.45059563[source]▶
IMO, the design matters much less than the functionality. This stuff needs to work. It needs to be accessible.

I once signed up for a state government health care exchange and basic functionality like resetting your password didn't even work. Once I was actually logged in (after waiting on hold with their call center), the site barely functioned: slow page loads. timeouts, absurd error messages. This was a double digit million dollar project, sometime around 2016. So called "professional services" were provided by several major tech firms, which I'm sure outsourced it to the cheapest offshore subcontractors they could find.