PinePhone Pro [GNU/Linux smartphone] has been discontinued

Honestly the company is kind of a nightmare. When I ordered mine, they shipped it with no packaging from Hong Kong. Obviously it arrived broken, and when I told them they said I could pay to have someone fix it in CA. It ended up taking 2 months for my chargeback to go through, and they were threatening me the whole time. It was only after they lost (which of course they would, it's like they've never worked with a credit card processor before) they got really sweet and sent me a return label.

Just a terribly run company. I'm sure it's better if you're buying bulk boards from them but after my experience I wouldn't work with them again.

> When I ordered mine, they shipped it with no packaging from Hong Kong.

As I understand, customs (in your country) will typically check what's being imported, to verify the invoice is true for correct taxation, and also to check that it's something allowed. It might be that your customs authority didn't put it back in its package after inspecting it.

Could be, but this seems to be a common problem with them other people have complained about.