To clarify because everyone is confused here. The report is a little vague and information is buried in a couple places. Using PDF page numbers
> "The MP responded “14.5” ... and then opined a “conference hotel” was appropriate for this situation (Tab N-12)." (pg. 13)
> "The MP, utilizing the on-duty supervisor of flying (SOF) in the air traffic control (ATC) tower, initiated a conference call with Lockheed Martin (LM)" (pg. 8)
> "The SOF informed the MP he was on the phone with the conference hotel and Lockheed Martin were getting the LG subject matter experts (SME) on the line ...no transcript is available because the call was made on a personal phone rather than the legal voice recorder in the air traffic control tower" (pg. 13)
in the last statement, he means that the SOF was informing the MP that the SOF was on the conference call and would relay information. The mishap pilot (MP) was speaking to the supervisor of flying (SOF), almost certainly via radio. He asked the SOF, in the control tower to set up a conference call. For reasons, maybe of expediency or technical failure, or norms or something, the SOF made that call on his personal cell phone. The MP was not 'on the phone' but the SOF would have primaily functioned as a relay between radio and phone. The purpose of the call was to get information from the pilot to the engineers and from the engineers to the pilot. Aviate, Navigate, Communicate* means he doesn't need to cognitive load of actually listening as the SOF and engineers think through what to do and decide on a plan. He needs to fly the plane and provide information necessary to help figure out how to aviate.
If you want to harp on CNN for accuracy, I'm sure there are plenty of opportunities but this feels pedantic. It is like saying 'the astronauts weren't talking to mission control, they were talking to the capcom. Only the capcom talked to mission control'.
I suspect that in the non-public version of this report there is more discussion of the decision and alternatives to doing that call on a personal cell phone for two reasons. (1) As noted in the report it means that conference isn't recorded and a transcript is not available to the investigators (thats shocking to me). (2) Detailed aircraft systems information, which is highly controlled, is being discussed on an open line.
* Funny enough, the third time the report defines SOF, they have a typo "supervisor of lying" (pg. 36)