Can someone who's worked in an org this large help me understand how this happens? They surely do testing against major browsers and saw the performance issues before releasing. Is there really someone who gave the green light?
replies(8):
The short answer is: no, they don't. Google Cloud relied upon some Googlers happening to be Firefox users. We definitely didn't have a "machine farm" of computers running relevant OS and browser versions to test the UI against (that exists in Google for some teams and some projects, but it's not an "every project must have one" kind of resource). When a major performance regression was introduced (in Firefox only) in a UI my team was responsible for once, we had a ticket filed that was about as low-priority as you can file a ticket. The solution? Mozilla patched their rendering engine two minor versions later and the problem went away.
I put more than zero effort into fixing it, but tl;dr I had to chase the problem all the way to debugging the browser rendering engine itself via a build-from-source, and since nobody had set one of those up for the team and it was the first time I was doing it myself, I didn't get very far; Google's own in-house security got in the way of installing the relevant components to make it happen, I had to understand how to build Firefox from source in the first place, my personal machine was slow for the task (most of Google's builds are farm-based; compilation happens on servers and is cached, not on local machines).
I simply ran out of time; Mozilla fixed the issue before I could. And, absolutely, I don't expect it would have been promotion-notable that I'd pursued the issue (especially since the solution of "procrastinating until the other company fixes it" would have cost the company 0 eng-hours).
I can't speak for GitHub / Microsoft, but Google nominally supports the N (I think N=2) most recent browser versions for Safari, Edge, Chrome, Firefox, but "supports" can, indeed, mean "if Firefox pushes a change that breaks our UI... Well, you've got three other browsers you could use instead. At least." And of course, yes, issues with Chrome performance end up high priority because they interfere with the average in-house developer experience.