I have a 1st gen Framework 13, Intel 11th gen CPU, running Ubuntu 24. It had a faulty design around the BIOS battery on the motherboard that I had to fix, and do some soldering on[1]. It's remarkable because they didn't say "Send the laptop in and we'll fix the design defect" they said, "First take a photo of the inside of the laptop to verify the serial number, then place an order, then do the repair yourself." This left a very bad taste in my mouth.
Additionally, and non-trivially, the laptop's battery life is not good, and it drains very quickly on suspend. I have taken to leaving it plugged in when not in use. This may be a Linux issue, but still.
I agree with you: the idea is a good one, but my experience with the company has been not good.
1 - https://guides.frame.work/Guide/RTC+Battery+Substitution+on+...