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A bug saved the company

(weblog.rogueamoeba.com)
379 points ingve | 1 comments | | HN request time: 0s | source
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dlcarrier ◴[] No.45023173[source]
So, letting people try it out it for two weeks prevented them from buying it? That doesn't reflect well on customer satisfaction.
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switz ◴[] No.45023446[source]
I'm sure this is some MBA 101 stuff, but I'm slowly learning that all sales come from a sense of urgency.

A two-week long trial ends and you're not even on the computer? Oh well.

You're recording something longer than 15 minutes that you want completed _right now_ and the only way is to upgrade? Instant purchase.

That doesn't mean that urgency has to come from a place of in-authenticity. In this case, I think the trial time limit is fair. People still get real value (actually for even longer than just two weeks), but if you want the full-offering you have to pay for it. It's a decent balance.

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1. tpoacher ◴[] No.45026869[source]
> all sales come from a sense of urgency

all coerced sales come from a sense of urgency. Not the same thing.

> That doesn't mean that urgency has to come from a place of in-authenticity

In-authenticity is a subjective term here, but are there competing incentives against offering a "use only once" price alongside the full product or a subscription model? You bet.