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FCC bars providers for non-compliance with robocall protections

(docs.fcc.gov)
379 points impish9208 | 1 comments | 25 Aug 25 16:06 UTC | HN request time: 0.216s | source
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zeta0134 ◴[25 Aug 25 18:43 UTC] No.45017407[source]▶
At this point I'm firmly of the opinion that "leak this 10 digit code and anyone on the planet can call me relentlessly" is just a broken model. Maybe that worked better when the calls carried a significant cost, but clearly the scammers are able to do this sort of thing at scale.

In practice of course, my phone is 100% permanently in "do not disturb" mode and does not ring at all unless I've added you to my contact list. Which means the scammer, already pretending to live in small town rural USA (where they most certainly are not) has to correctly guess the number of one of my relatives before my pocket actually rings. It also means I'm unreachable for anything actually important that isn't in my contact list. That's an annoying price.

I'm not sure what the correct end solution is, but the current solution seems to be very broken.

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thephyber ◴[25 Aug 25 21:00 UTC] No.45018950[source]▶
Yup.

I didn’t realize how bad it got until my father stopped answering calls. It turned out he was getting (no hyperbole) 90 calls a day from spammers and vendors he had no relationship with.

I used the iOS filter, the AT&T filter, and turned on the shortcut so the phone doesn’t ring unless the caller is in his contacts.

The problem is that it already changed his behavior. He doesn’t answer the phone anymore, even if it is a person he recognizes. The Pavlovian response to his ringtone is still very negative.

I’m sure there is a non-trivial percentage of the US who already viscerally hates receiving phone calls.

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1. Suzuran ◴[26 Aug 25 12:17 UTC] No.45025516[source]▶
Try being a business where you are obligated to answer the phone in case it's a customer. We easily average a hundred junk calls for every one valid customer call.

I have taken to speaking like a robot, repeating two sentences in a loop ("You have reached technical support, please describe your issue." -> "I am sorry, I cannot deviate from the technical support script. You have reached technical support...") until the spammers come to the realization they cannot manipulate me into giving an affirmative response that they can interpret as consent to move our phone service, subscribe to service offerings, etc.

They have made phone service effectively worthless, just as they have made all other forms of communication effectively worthless.

Edit: Just remembered something else I do: I do not answer the phone with "Hello" or anything like that. The vast majority of calls that we receive are originated by an autodialer that is listening for a typical greeting so it knows in what language its payload should be delivered. Instead, I answer with only the name of the business and nothing else. If I hear silence, I repeat the name of the business. After a short time, the autodialer gives up and terminates the call.