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Leaving Gmail for Mailbox.org

(giuliomagnifico.blog)
351 points giuliomagnifico | 3 comments | 22 Aug 25 17:41 UTC | HN request time: 0s | source
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rendleflag ◴[22 Aug 25 22:09 UTC] No.44990465[source]▶
I’ve been a Fastmail user for years, having left Gmail. It works great and have nothing be but praise for them. I use my own domain with them so if I decide to leave it’s not an issue worrying about updating people with my new email.
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ternaryoperator ◴[22 Aug 25 22:14 UTC] No.44990503[source]▶
Like you, I am a happy long-term user of Fastmail. In addition to the excellent mail and calendar service, their tech support is top-notch: fast and generally providing the correct answer in their first communication.
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1. jesterson ◴[23 Aug 25 07:20 UTC] No.44994007[source]▶
How dod you that? I am paying them thousands per year and support is neither good nor fast.

And my requests are usually well written as we deal with emails a lot and understand how it works (if you pardon my slight bragging)

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2. ternaryoperator ◴[23 Aug 25 23:45 UTC] No.45000025[source]▶
I'm surprised to read this. We just email support@[the expected domain name]. Perhaps our queries are simple enough they can be handled easily.
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3. jesterson ◴[25 Aug 25 00:40 UTC] No.45009120[source]▶
Probably so. My volume is around 750k email per day roughly.

Recently they started tinkering with spam filter, which worked fairly well before. Now it doesnt work - good mails go to spam, spam garbage goes inbox. Support tried - I'll give them that - but almost all their advises were either not working or working just partially.

My guess is they integrating "AI" with spam filter, hence the quality decline.

I use just use help-> Open ticket and getting one response per day (this is to address timely responses). Granted I am in UTC+7, but from company as big as FastMail you would expect support around the clock.