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I forced every engineer to take sales calls and they rewrote our platform

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324 points bilsbie | 1 comments | 21 Aug 25 15:46 UTC | HN request time: 0s | source
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dcastonguay ◴[21 Aug 25 16:17 UTC] No.44974574[source]▶
> At the end of it, they were sketching a completely different architecture without my "PMing". Because they finally understood who was actually using our product.

I cannot help but read this whole experience as: “We forced an engineer to take sales calls and we found out that the issue was that our PMs are doing a terrible job communicating between customer and engineering, and our DevOps engineer is more capable/actionable at turning customer needs into working solutions.”

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1. marc_abonce ◴[22 Aug 25 01:14 UTC] No.44980093[source]▶
Yes, even OP admits it in a comment down the thread:

> Commenter: Sounds like you have no product managers [...]

> OP: haha we don't :) we pride ourselves in not hiring any product folks until after we raised our series A. this helped us stay super lean, move fast, and build exactly what our customers want. our platform is definitely not dead simple. but in the early early days, we did rebuild our product 3 times and the 3rd rewrite scaled us to where we are now