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I forced every engineer to take sales calls and they rewrote our platform

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324 points bilsbie | 1 comments | 21 Aug 25 15:46 UTC | HN request time: 0.202s | source
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m463 ◴[21 Aug 25 16:41 UTC] No.44974861[source]▶
All the negative responses.

I have been at countless places where the engineers are out of sync with the product.

And it might be something silly like their coworker added something they didn't know about and the UI is now confusing. Could even be the website started proclaiming something that didn't align well with the product.

Another factor is that the [product -> PM -> bug system -> engineer -> fix -> QA -> product] loop is heavy. It takes a long time and major things get fixed but minor friction doesn't.

having [product <-> engineer] can be amazing.

Engineers might have never encountered the full experience, or may merely be out of sync with how it works today vs last year.

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1. tdb7893 ◴[21 Aug 25 22:04 UTC] No.44978649[source]▶
Yeah I think having engineers understand product is important as I think it's the harder to get right than the basic engineering. Most of the products I've worked on have failed for product reasons so just from a logical standpoint it makes sense to focus on making sure that's a strength for a team.