95% of Companies See 'Zero Return' on $30B Generative AI Spend

Full disclosure: I'm currently in a leadership role on an AI engineering team, so it's in my best interest for AI to be perceived as driving value.

Here's a relatively straightforward application of AI that is set to save my company millions of dollars annually.

We operate large call centers, and agents were previously spending 3-5 minutes after each call writing manual summaries of the calls.

We recently switched to using AI to transcribe and write these summaries. Not only are the summaries better than those produced by our human agents, they also free up the human agents to do higher-value work.

It's not sexy. It's not going to replace anyone's job. But it's a huge, measurable efficiency gain.

I lead an AI engineering team that automated key parts of an interviewing process, saving thousands of hours each month by handling thousands of interviews. This reduced repetitive, time-consuming tasks and freed human resources to focus on higher-value work

I'm under the impression that one of the most critical responsibilities a lead has is to establish and maintain a good working culture. Properly vetting new additions feeds directly into that. Why offload it to AI?

Just to clarify, these aren’t interviews for job positions

What kind of interviews do HR do, apart from job interviews?

Not HR either. I work for an experts network firm