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95% of Companies See 'Zero Return' on $30B Generative AI Spend

(thedailyadda.com)
418 points speckx | 1 comments | 21 Aug 25 15:36 UTC | HN request time: 0.207s | source
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jawns ◴[21 Aug 25 16:36 UTC] No.44974805[source]▶
Full disclosure: I'm currently in a leadership role on an AI engineering team, so it's in my best interest for AI to be perceived as driving value.

Here's a relatively straightforward application of AI that is set to save my company millions of dollars annually.

We operate large call centers, and agents were previously spending 3-5 minutes after each call writing manual summaries of the calls.

We recently switched to using AI to transcribe and write these summaries. Not only are the summaries better than those produced by our human agents, they also free up the human agents to do higher-value work.

It's not sexy. It's not going to replace anyone's job. But it's a huge, measurable efficiency gain.

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1. dvfjsdhgfv ◴[21 Aug 25 19:54 UTC] No.44977281[source]▶
What I found is that although some tools are good for transcription and the final result is quite accurate, this is not necessarily true for summaries.

Yes, I routinely read meeting summaries spit out by the so-called SOTA tools and they almost always contain major errors. So if you actually need them for anything serious, it would be wise to keep the audio.