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324 points bilsbie | 1 comments | 21 Aug 25 15:46 UTC | HN request time: 0.2s | source

1. McNulty2 ◴[21 Aug 25 18:59 UTC] No.44976684[source]▶

I worked at a place where every new dev was required to spend a month or more working on the frontline helpdesk. It was very effective.

I forced every engineer to take sales calls and they rewrote our platform