> redundant. At that time, CBA claimed that launching the chatbot supposedly "led to a reduction in call volumes" by 2,000 a week, FSU said.
Yeah it is reduced because as soon as someone calls they're trapped in a 30 minute "I'm sorry I didn't understand, what can I help you with" And people just give up and decide, maybe the $20 ATM fee isn't worth contesting...
Then again, this means the bank may be saving money too.
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