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jawns ◴[21 Aug 25 16:36 UTC] No.44974805[source]▶

Full disclosure: I'm currently in a leadership role on an AI engineering team, so it's in my best interest for AI to be perceived as driving value.

Here's a relatively straightforward application of AI that is set to save my company millions of dollars annually.

We operate large call centers, and agents were previously spending 3-5 minutes after each call writing manual summaries of the calls.

We recently switched to using AI to transcribe and write these summaries. Not only are the summaries better than those produced by our human agents, they also free up the human agents to do higher-value work.

It's not sexy. It's not going to replace anyone's job. But it's a huge, measurable efficiency gain.

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dsr_ ◴[21 Aug 25 16:42 UTC] No.44974877[source]▶

>>44974805 #

Pro-tip: don't write the summary at all until you need it for evidence. Store the call audio at 24Kb/s Opus - that's 180KB per minute. After a year or whatever, delete the oldest audio.

There, I've saved you more millions.

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alooPotato ◴[21 Aug 25 16:52 UTC] No.44975057[source]▶

>>44974877 #

you want to be able to search over summaries so you need to generate them right away

replies(2): >>44975113 #>>44975296 #

1. krainboltgreene ◴[21 Aug 25 16:56 UTC] No.44975113[source]▶

>>44975057 #

Pro-tip: You won't ever do that.

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2. alooPotato ◴[21 Aug 25 16:57 UTC] No.44975139[source]▶

>>44975113 (TP) #

we do

3. ninininino ◴[21 Aug 25 17:03 UTC] No.44975210[source]▶

>>44975113 (TP) #

Advanced organizations (think not startups, but companies that have had years of decades of profit in the public market) might have solved all the low-hanging fruit problems and have staff doing things like automated quality audits (search summaries for swearing, abusive language, etc).

replies(2): >>44975406 #>>44976365 #

4. ch4s3 ◴[21 Aug 25 17:04 UTC] No.44975232[source]▶

>>44975113 (TP) #

I would imagine OP is probably mining service call summaries to find common service issues, or at least that's what I would do.

replies(1): >>44976357 #

5. morkalork ◴[21 Aug 25 17:15 UTC] No.44975406[source]▶

>>44975210 #

And you could save a bunch of money by replacing the staff that do that with LLMs!

6. krainboltgreene ◴[21 Aug 25 18:31 UTC] No.44976357[source]▶

>>44975232 #

That's what everyone says they'll do and then it never gets touched again.

replies(1): >>44977034 #