←back to thread

95% of Companies See 'Zero Return' on $30B Generative AI Spend

(thedailyadda.com)
418 points speckx | 2 comments | 21 Aug 25 15:36 UTC | HN request time: 0.01s | source
Show context
jawns ◴[21 Aug 25 16:36 UTC] No.44974805[source]▶
Full disclosure: I'm currently in a leadership role on an AI engineering team, so it's in my best interest for AI to be perceived as driving value.

Here's a relatively straightforward application of AI that is set to save my company millions of dollars annually.

We operate large call centers, and agents were previously spending 3-5 minutes after each call writing manual summaries of the calls.

We recently switched to using AI to transcribe and write these summaries. Not only are the summaries better than those produced by our human agents, they also free up the human agents to do higher-value work.

It's not sexy. It's not going to replace anyone's job. But it's a huge, measurable efficiency gain.

replies(39): >>44974847 #>>44974853 #>>44974860 #>>44974865 #>>44974867 #>>44974868 #>>44974869 #>>44974874 #>>44974876 #>>44974877 #>>44974901 #>>44974905 #>>44974906 #>>44974907 #>>44974929 #>>44974933 #>>44974951 #>>44974977 #>>44974989 #>>44975016 #>>44975021 #>>44975040 #>>44975093 #>>44975126 #>>44975142 #>>44975193 #>>44975225 #>>44975251 #>>44975268 #>>44975271 #>>44975292 #>>44975458 #>>44975509 #>>44975544 #>>44975548 #>>44975622 #>>44975923 #>>44976668 #>>44977281 #
positron26 ◴[21 Aug 25 16:41 UTC] No.44974869[source]▶
Given that people skimp on work that is viewed as trash anyway, how were you getting value out of the summaries in the first place?
replies(1): >>44974986 #
1. thrown-0825 ◴[21 Aug 25 16:48 UTC] No.44974986[source]▶
they weren't

its likely a checkbox for compliance or some policy a middle manager put in place that is now tied to a kpi

replies(1): >>44975217 #
2. positron26 ◴[21 Aug 25 17:03 UTC] No.44975217[source]▶
Could be CRM, leaving summaries for the next person. I suppose it would sound like I'm implying a prior.