Full disclosure: I'm currently in a leadership role on an AI engineering team, so it's in my best interest for AI to be perceived as driving value.
Here's a relatively straightforward application of AI that is set to save my company millions of dollars annually.
We operate large call centers, and agents were previously spending 3-5 minutes after each call writing manual summaries of the calls.
We recently switched to using AI to transcribe and write these summaries. Not only are the summaries better than those produced by our human agents, they also free up the human agents to do higher-value work.
It's not sexy. It's not going to replace anyone's job. But it's a huge, measurable efficiency gain.
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