> An employee reviews the report only if a customer flags an issue after receiving the bill. She added that fewer than 3 percent of vehicles scanned by the A.I. system show any billable damage.
> They were charged $195: $80 for the damage and $115 in fees, including those incurred “as a result of processing” the damage claim and the “cost to detect and estimate the damage” that occurred during the rental. Hertz offered to reduce the charge to $130 if they paid within one day.
Yea, that's just a scam. Charging fees for charging fees.