At Least 13 People Died by Suicide Amid U.K. Post Office Scandal, Report Says

I went on a deep dive on this scandal about a year or so ago. One thing that struck me is the class element.

Basically, the Post Office leadership could not understand why someone would buy a PO franchise. It's a substantial amount of money up front, and people aren't allowed to buy multiple franchises, so every PO was an owner/operator position. Essentially people were "buying a job".

The people in leadership couldn't understand why someone would buy the opportunity to work long hours at a retail position and end up hopefully clearing a middle class salary at the end of the year. They assumed that there must be a real reason why people were signing up and the real reason was to put their hands in the till.

So they ended up assuming the postmasters were stealing, and the purpose of the accounting software was to detect the fraud so it could be prosecuted. When the accounting software started finding vast amounts of missing funds, they ignored questions about the software because it was working as intended. I bet if the opposite had happened, and it found very little fraud, they would have become suspicious of the software because their priors were that the postmasters were a bunch of thieves.

These kinds of assumptions about fraud always make me wonder about the folks in charge.

I was at a company acquired by silicon valley company. Our tech support department was folded into another tech support department. Immediately the folks in the valley were upset that we closed more cases / had far higher customer satisfaction scores ... by far. They made no secret that they assumed that us mid-westerners doing the same job had to be inferior at the same job.

Eventually a pool of managers in the valley developed a full blown conspiracy theory that we were cooking the books by making fake cases and so on. It just had to be that right? No other explanation.

They finally got someone in an outside department to look into it. They found folks closing cases prematurely and even duplicating cases. The people doing it all worked for the managers pointing fingers at everyone else ...

Sometimes the folks who talk about fraud think those things because that's how they work.