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628 points xbryanx | 4 comments | | HN request time: 1.552s | source
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jordanb ◴[] No.44532900[source]
I went on a deep dive on this scandal about a year or so ago. One thing that struck me is the class element.

Basically, the Post Office leadership could not understand why someone would buy a PO franchise. It's a substantial amount of money up front, and people aren't allowed to buy multiple franchises, so every PO was an owner/operator position. Essentially people were "buying a job".

The people in leadership couldn't understand why someone would buy the opportunity to work long hours at a retail position and end up hopefully clearing a middle class salary at the end of the year. They assumed that there must be a real reason why people were signing up and the real reason was to put their hands in the till.

So they ended up assuming the postmasters were stealing, and the purpose of the accounting software was to detect the fraud so it could be prosecuted. When the accounting software started finding vast amounts of missing funds, they ignored questions about the software because it was working as intended. I bet if the opposite had happened, and it found very little fraud, they would have become suspicious of the software because their priors were that the postmasters were a bunch of thieves.

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XTXinverseXTY ◴[] No.44533158[source]
Forgive my indelicate question, but why would someone buy a PO franchise?
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1. jordanb ◴[] No.44533340[source]
1) The franchise actually does represent a decent amount of stability and financial security for the franchisee. Well-run locations typically could clear a modest profit for the owner. These were not money losing franchises for the most part (until the prosecutions started of course).

2) The post offices were geographically distributed pretty evenly throughout the UK so there were positions in far-flung locations well outside London. In many of these communities it was a good and stable job compared to what else was available.

3) Many of the postmasters reported liking working retail positions where they get a lot of face time with customers. In many small towns the post office was a central part of the community.

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2. OskarS ◴[] No.44533660[source]
I bet number 3 on your list there is super-appealing to many people. It sounds lovely to be the kind of person in a smaller community that everyone knows and says hi to, that helps you out with paying your bills or whatever it is. I’m guessing you’re also often the closest contact to the state in a smaller village, so there’s probably all sorts of applications and permits you’re asked to help out with.

Especially if you’re on the older side, it sounds like an absolutely wonderful way to spend your time. Assuming the post office doesn’t try to ruin your life afterwards.

3. mgkimsal ◴[] No.44534827[source]
My inlaws ran a rural UK post office for a time (70s, maybe early 80s?). I'm not sure how they got in to it, but seemed to enjoy it while they did it. Small village, low volume of foot traffic, etc. I got a sense it almost felt like a civic duty, but I may be reading too much in to the earlier conversations.
4. zerkten ◴[] No.44535150[source]
It might not be fully clear to the reader, but many of these Post Office franchises are co-located with a Spar, or other shop. People have to go to the Post Office (IME to a greater extent than here in the US where I now live) and they then shop for other items. Obviously, other businesses tend to cluster around as well.

There are situations where franchisees don't offer other services. These folks tend to be older and for most of the life of the franchise haven't had the need for additional income earlier in the life of the franchise. They don't have the energy and don't want to take on the risk of expanding now. When they retire, they'll probably close up shop as their children have other jobs.

The rural Post Office where I grew up in the 80s and 90s was accessible to a wide area just off the main road. It served a wider area than the current one. The Postmistress' family also farmed. When that closed the natural place to setup was in the closes village because that was projected to grow in population. That development would result in the old Post Office building being knocked down to make way for a dual carriageway. Eventually a few more Post Office franchises appeared with their shops in that part of the county.

People can read more at https://runapostoffice.co.uk/.