McDonald-Douglass management (of the Jack Welch school) took over at Boeing post-merger. Widgets are widgets and people are just another kind of widget. Job #1 was to screw labor and engineering out of money so that money could go into management's pocket (in the name of shareholders but screwing shareholders is also part of the deal).
They moved HQ away from Seattle specifically so engineers and production personnel couldn't stomp into management's offices and yell at them about safety or anything else.
Then they started outsourcing whatever they could to remove as many people as possible from Boeing's union contracts, corporate benefits, etc and replace those highly paid professionals with the cheapest bodies they could find. After all - the Jack Welch school of thought is the Important People (managers) just need to break down the process (any process) into enough small simple steps that a monkey could do it. Then you could hire the cheapest possible unskilled labor and pay them peanuts but it wouldn't matter because a widget is a widget. People are just widgets. Swap an expensive widget for a cheap one. Duh.
This first came home to roost on the 787 project. Boeing outsourced vast amounts of the project which came back to bite them in the form of delays. They were supposed to start flying in August 2007 and deliver to customers in 2008 but horrible subcontractor designs, rework, unfinished work, etc led to huge assemblies arriving in Everett in a shambles. Repeated delays meant the first aircraft wasn't delivered until September 2011 a full three years behind schedule. Boeing had to buy back in-house a number of their contractors to even make that happen.
That was promptly followed by battery fires that grounded the entire 787 fleet for part of 2013. The first grounding of a transport category airliner since 1979.
Did I mention the 787 had quality problems from 2019 until 2023 (some say ongoing problems even up to today), resulting in missing fasteners (!!!), improperly installed fuel lines, and other issues. For some time they not only had to halt deliveries they had to halt production.
Does any of this sound familiar? It should because the exact same issues plagued the 737 MAX from the start! Rushed engineering without internal peer review or proper consideration (single data source). Rosy assumptions about how pilots would handle various emergencies. Outsourcing to screw labor. Terrible mis-management. Incompetent contractors. Complete lack of process control inside Boeing and complete lack of shits given by Boeing management at any level. Callus lack of regard for any human anywhere (passengers, pilots, airline employees, their own employees)... Boeing knew there was a problem with MCAS and their published guidance wasn't the final word but lied to Ethiopian airlines about it (whos pilots asked some excellent pointed questions). Those lies likely directly leading to the second hull loss event.
Also the same expensive "solutions". Huge re-certification of their process and self-certification procedures. Buying back in-house contractors they originally spun out to cut benefits.
And the 737 MAX itself being a terrible idea, cancelling the clean-sheet A32x competitor in favor of more duct tape and bailing wire on a design with way too many manual reversion modes. On the 787 alternate gear extension is a button press. Dual generator failure auto-starts the APU and deploys the RAT. Electric re-routes automatically. On the 737? LOL nope. All manual. Manual gear means copilot has to stand up, get behind their chair, open a floor panel, then pull three separate cables to about chest-height. Bird ingestion dual engine failure at 1500ft? Not a chance that's happening. But hey according to Boeing's new CEO that is all fine, we aren't doing "the new airplane".
The amount of value destruction of Boeing as a company, Boeing's market share, Boeing's brand, and ultimately Boeing's share price as a result of management trying to screw over labor and taking a short-term view of everything is jaw-dropping.
Nothing has changed at Boeing. They got caught with their hand in the cookie jar. They are doing the absolute bare minimum to make everyone shut up about it and get back to the status quo. How many more times are they going to lose self-certification status? How many more times will they be told to overhaul internal procedures and come up with yet another System to make sure they follow their own rules. All the while management keeps rewarding themselves for outsourcing, cutting pay/benefits, and business as usual. How long will this supposed new quality attitude last? Anyone gonna get promoted to SVP because we didn't have anymore accidents? Gotta weigh that against the exec who outsourced production of control surfaces so we could lay off 500 machinists at $150/hr fully loaded so a contractor can hire $25/hr smucks to do the work thus saving us millions. Gee wonder who's gonna get that promotion after all?