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US Court nullifies FTC requirement for click-to-cancel

(arstechnica.com)
574 points gausswho | 1 comments | 08 Jul 25 22:42 UTC | HN request time: 0.311s | source
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beezlewax ◴[09 Jul 25 07:51 UTC] No.44507320[source]▶
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.

They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.

This is nefarious behaviour on their part and consumers need to be protected from it.

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injidup ◴[09 Jul 25 11:23 UTC] No.44508658[source]▶
I call bullshit. https://help.brilliant.org/en/articles/741701-how-can-i-canc...
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1. beezlewax ◴[09 Jul 25 20:57 UTC] No.44514676[source]▶
Their help says on thing while Their app another. At least that was my experience.

They refused to refund me when it was clear I'd tried to cancel.

I'd even gotten an onscreen message saying something like "your subscription will be cancelled".