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US Court nullifies FTC requirement for click-to-cancel

(arstechnica.com)
575 points gausswho | 2 comments | 08 Jul 25 22:42 UTC | HN request time: 0.685s | source
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beezlewax ◴[09 Jul 25 07:51 UTC] No.44507320[source]▶
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.

They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.

This is nefarious behaviour on their part and consumers need to be protected from it.

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1. ethagnawl ◴[09 Jul 25 18:00 UTC] No.44513040[source]▶
I learned the hard way that they also bill annually by default. As soon as my family's week long trial was up, they billed me for an entire year. Yes, it's on me for not reading the T&C (I was hastily trying to find an activity for my kid which was somewhat constructive ...) but I just don't understand this race-to-the-bottom/rent-seeking behavior. There was once a possibility that I'd renew our membership and recommend it to other families because we got so much out of the service but that's not happening now -- quite the opposite, in fact.
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2. beezlewax ◴[09 Jul 25 20:48 UTC] No.44514594[source]▶
It's not really on you though.. they word things in a way that'd makes it less than obvious what you're signing up for. Then they make cancelling difficult.

It all done in bad faith and an instant black mark against any company.