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572 points gausswho | 1 comments | | HN request time: 0.208s | source
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beezlewax ◴[] No.44507320[source]
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.

They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.

This is nefarious behaviour on their part and consumers need to be protected from it.

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injidup ◴[] No.44508658[source]
I call bullshit. https://help.brilliant.org/en/articles/741701-how-can-i-canc...
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1. ◴[] No.44509918[source]