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780 points rexpository | 1 comments | | HN request time: 0.246s | source
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arrowsmith ◴[] No.44504626[source]
> A developer may occasionally use cursor’s agent to list the latest support tickets and their corresponding messages.

When would this ever happen?

If a developer needs to access production data, why would they need to do it through Cursor?

replies(1): >>44508432 #
1. nijave ◴[] No.44508432[source]
"Tell me the most common reasons for tickets"

"Find tickets involving feature X"

"Find tickets where the customer became angry or agitated"

We're doing something similar at work to analyze support cases. We have some structed fields but want to also do some natural language processing on the ticket to extract data that isn't captured in the structured fields.

Think topic extraction and sentiment analysis of ticket text

We're not using MCP but looking into LLM enrichment/feature extraction