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US Court nullifies FTC requirement for click-to-cancel

(arstechnica.com)
572 points gausswho | 5 comments | 08 Jul 25 22:42 UTC | HN request time: 0.722s | source
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beezlewax ◴[09 Jul 25 07:51 UTC] No.44507320[source]▶
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.

They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.

This is nefarious behaviour on their part and consumers need to be protected from it.

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1. trueismywork ◴[09 Jul 25 10:55 UTC] No.44508429[source]▶
In contrast in EU, I sent an email to my service to cancel and they forgot to cancel. I just sent them another email with proof of email and they realised they missed the old one and canceled retroactively and refunded money to my account.
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2. pbh101 ◴[09 Jul 25 16:08 UTC] No.44511748[source]▶
This has not been my experience cancelling eu services.
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3. dubcanada ◴[09 Jul 25 18:52 UTC] No.44513574[source]▶
Care to expand beyond a meaningless statement? What has your experience been?
4. beezlewax ◴[09 Jul 25 20:44 UTC] No.44514556[source]▶
I am in the EU.
5. chrisandchris ◴[10 Jul 25 07:35 UTC] No.44518347[source]▶
For example, in Switzerland you cannot cancel your landline or mobile phone subscription (at the two largest providers) without calling or chatting to customer support. They excluded "cancellation by mail/e-mail" explicitly in their terms of use.

I recently tried to cancel my landline and first they told me I could only cancel within 1 to 3 months up to the expiration, not earlier (which is clearly against any existing law).