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572 points gausswho | 5 comments | | HN request time: 0.722s | source
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beezlewax ◴[] No.44507320[source]
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.

They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.

This is nefarious behaviour on their part and consumers need to be protected from it.

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1. trueismywork ◴[] No.44508429[source]
In contrast in EU, I sent an email to my service to cancel and they forgot to cancel. I just sent them another email with proof of email and they realised they missed the old one and canceled retroactively and refunded money to my account.
replies(2): >>44511748 #>>44514556 #
2. pbh101 ◴[] No.44511748[source]
This has not been my experience cancelling eu services.
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3. dubcanada ◴[] No.44513574[source]
Care to expand beyond a meaningless statement? What has your experience been?
4. beezlewax ◴[] No.44514556[source]
I am in the EU.
5. chrisandchris ◴[] No.44518347[source]
For example, in Switzerland you cannot cancel your landline or mobile phone subscription (at the two largest providers) without calling or chatting to customer support. They excluded "cancellation by mail/e-mail" explicitly in their terms of use.

I recently tried to cancel my landline and first they told me I could only cancel within 1 to 3 months up to the expiration, not earlier (which is clearly against any existing law).