I don't know that customers have really cared that much about console hardware for several generations. They care about their games working well enough to be enjoyed, and only upgrade when they have to for the next game to work at all. Bad behavior like this just means people like me are going to boycott them until the games can be emulated on something better. I would even be willing to pay an emulation tax if it meant I could get legitimate copies and use them as I please within reason, and I know I'm not alone in that.