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Fakespot shuts down today after 9 years of detecting fake product reviews

(blog.truestar.pro)
406 points doppio19 | 1 comments | 01 Jul 25 20:26 UTC | HN request time: 0s | source
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dankwizard ◴[02 Jul 25 02:16 UTC] No.44439699[source]▶
It was falling behind. The dodgy stores were getting more creative and Fakespot needed to play catch up.

You've got stores that would include a $5-$20 coupon/gift card in the item in exchange for a positive review. Sure, this didn't 1:1 translate but if a user did it would look like a legitimate review.

You've got a plethora of LLMs out there just itching to GENERATE.

Then an expensive option I was suprised happened - I bought a Dyson clone vacuum cleaner off of Amazon. A few weeks later, the company emailed me and said 'We have a new model. Buy that one, leave a review, we'll refund the purchase'. So I did it. This happened about 10 more times in 2024. My outdoor shed is entirely stick vacuums.

Feel a bit dirty doing it but that's ok I've got 12 vacuums that can clean my conscience.

I think Fakespot would have difficulty with all 3 of these scenarios.

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dawnerd ◴[02 Jul 25 02:18 UTC] No.44439710[source]▶
Some company paid be 100 bucks to change my review to be positive so they sent the money via PayPal no problem then I changed the review to say they paid me to write a glowing review and of course Amazon ended up removing the review for being harmful to their customers
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colonial ◴[02 Jul 25 03:30 UTC] No.44440026[source]▶
Amazon is awful when it comes to striking down accusatory customer reviews.

Last year I (like a fool) purchased some chunky thru-hole MOSFETs on Amazon. Lo and behold, despite the datasheets promising a few amps with 3.3V at the gate, I only got a few milliamps. Obviously counterfeit - but no matter how hard I tried or how much indirection I employed, Amazon always took down my review warning others of this verifiable fact.

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like_any_other ◴[02 Jul 25 10:17 UTC] No.44441950[source]▶
So Amazon is complicit in fraud.
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brookst ◴[02 Jul 25 12:03 UTC] No.44442702[source]▶
It’s fun to be outraged but a more nuanced read is that Amazon is stuck battling all kinds of fraud and it can be hard to differentiate. They also have a massive problem with fake bad reviews where a competitor spams competing products to try to increase sales of their own.

They have so many flavors of fraud that it’s very hard to get it right consistently at scale.

Not am Amazon fan, and please let’s not do the Reddit “understanding something is the same as excusing it” thing.

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1. grues-dinner ◴[02 Jul 25 16:36 UTC] No.44445756{5}[source]▶
> Amazon is stuck battling all kinds of fraud and it can be hard to differentiate

They have every byte of data ever gathered from all their platforms: IP addresses, network scans from Echo, information from caching servers at ISPs, device fingerprints, site/API access patterns, typing cadences, mouse dwell fingerprinting, timing analysis of orders vs reviews, customer data access patterns vs customer reviews, description text and image analysis, product change timelines, buyer and reviewer clustering, banking details, registration and tax documents, all of it and more. They are one of the biggest data processing technology companies in the world (various flavours of "AI" and otherwise). They even have regulatory carve-outs for using PII for fraud prevention.

I am completely sure you could shine a great big data science floodlamp at all that data and have a vast number of scammers stand out in stark relief. It does feel a bit like the scammers are being tolerated to the extent that they don't drive customers away (and I am very sure the data for that is carefully monitored) or attract regulatory attention they can't lobby away.

Then again, who would win, one of the world's biggest AI company or the word "without": https://www.amazon.com/s?k=shirt+without+stripes