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Fakespot shuts down today after 9 years of detecting fake product reviews

(blog.truestar.pro)
406 points doppio19 | 4 comments | 01 Jul 25 20:26 UTC | HN request time: 0.766s | source
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dankwizard ◴[02 Jul 25 02:16 UTC] No.44439699[source]▶
It was falling behind. The dodgy stores were getting more creative and Fakespot needed to play catch up.

You've got stores that would include a $5-$20 coupon/gift card in the item in exchange for a positive review. Sure, this didn't 1:1 translate but if a user did it would look like a legitimate review.

You've got a plethora of LLMs out there just itching to GENERATE.

Then an expensive option I was suprised happened - I bought a Dyson clone vacuum cleaner off of Amazon. A few weeks later, the company emailed me and said 'We have a new model. Buy that one, leave a review, we'll refund the purchase'. So I did it. This happened about 10 more times in 2024. My outdoor shed is entirely stick vacuums.

Feel a bit dirty doing it but that's ok I've got 12 vacuums that can clean my conscience.

I think Fakespot would have difficulty with all 3 of these scenarios.

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dawnerd ◴[02 Jul 25 02:18 UTC] No.44439710[source]▶
Some company paid be 100 bucks to change my review to be positive so they sent the money via PayPal no problem then I changed the review to say they paid me to write a glowing review and of course Amazon ended up removing the review for being harmful to their customers
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colonial ◴[02 Jul 25 03:30 UTC] No.44440026[source]▶
Amazon is awful when it comes to striking down accusatory customer reviews.

Last year I (like a fool) purchased some chunky thru-hole MOSFETs on Amazon. Lo and behold, despite the datasheets promising a few amps with 3.3V at the gate, I only got a few milliamps. Obviously counterfeit - but no matter how hard I tried or how much indirection I employed, Amazon always took down my review warning others of this verifiable fact.

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aussieguy1234 ◴[02 Jul 25 04:07 UTC] No.44440161[source]▶
Amazon are becoming like AliExpress and Temu. They can always do it cheaper, but the quality is touch and go. Now with fake reviews it alot harder to tell what's good quality and what's not.
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Scoundreller ◴[02 Jul 25 05:31 UTC] No.44440511[source]▶
At least for what I buy from aliexpress, it hasn’t been infiltrated by fake reviews.

Lots of incomprehensible or useless human ones though.

(And bad machine translations by aliexpress…)

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1. dns_snek ◴[02 Jul 25 09:05 UTC] No.44441525[source]▶
> At least for what I buy from aliexpress, it hasn’t been infiltrated by fake reviews.

Aliexpress just fake it themselves. Search for anything, sort by the number of orders, open the product page for the first result.

Next to the number of sales there's going to be a tooltip saying "Sales and ratings are calculated based on all identical products from the platform."

Under reviews there's going to be a message saying "The reviews displayed are from various sellers for similar product in AliExpress."

In other words, they might as well say that these numbers and reviews have absolutely no relation to the specific product you're thinking about buying, they're just there to increase your confidence.

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2. _thisdot ◴[02 Jul 25 10:26 UTC] No.44441992[source]▶
I’ve never bought from AliExpress, but I’m pretty sure everyone does this. Customers are mostly looking for product reviews, not reviews on sellers. For example, take a mouse from Logitech. Even if five sellers sell the product, it’s better to show product reviews for every item. Isn’t that so?
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3. JadeNB ◴[02 Jul 25 12:54 UTC] No.44443161[source]▶
> I’ve never bought from AliExpress, but I’m pretty sure everyone does this. Customers are mostly looking for product reviews, not reviews on sellers. For example, take a mouse from Logitech. Even if five sellers sell the product, it’s better to show product reviews for every item. Isn’t that so?

I'd sure like to know if I'm buying counterfeits, and, unless the product is identified as "Counterfeit Such-and-such" or the platform can otherwise identify them, it doesn't help me for reviews of the counterfeit product to be lumped in with reviews of legitimate ones. (And, if the platform can identify the counterfeits, then it should be taking them down, not showing me cleverly mingled reviews.)

4. dns_snek ◴[03 Jul 25 07:24 UTC] No.44452512[source]▶
This doesn't work unless you have someone verifying that products from both sellers are identical. Seller A could be selling real logitech gear and seller B could be selling clones, as is common on poorly policed markets like Amazon and Aliexpress.

And most of the products I've seen "grouped" in this way haven't had identifiable branding, they were just generic functional products like "heat shrink", or "M4x20 screws".