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Fakespot shuts down today after 9 years of detecting fake product reviews

(blog.truestar.pro)
406 points doppio19 | 2 comments | 01 Jul 25 20:26 UTC | HN request time: 0.002s | source
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dankwizard ◴[02 Jul 25 02:16 UTC] No.44439699[source]▶
It was falling behind. The dodgy stores were getting more creative and Fakespot needed to play catch up.

You've got stores that would include a $5-$20 coupon/gift card in the item in exchange for a positive review. Sure, this didn't 1:1 translate but if a user did it would look like a legitimate review.

You've got a plethora of LLMs out there just itching to GENERATE.

Then an expensive option I was suprised happened - I bought a Dyson clone vacuum cleaner off of Amazon. A few weeks later, the company emailed me and said 'We have a new model. Buy that one, leave a review, we'll refund the purchase'. So I did it. This happened about 10 more times in 2024. My outdoor shed is entirely stick vacuums.

Feel a bit dirty doing it but that's ok I've got 12 vacuums that can clean my conscience.

I think Fakespot would have difficulty with all 3 of these scenarios.

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chrischen ◴[02 Jul 25 04:04 UTC] No.44440150[source]▶
When you have extremely generous return policies then reviews matter less. They are still relevant if your'e trying to optimize for buy once for life, but in that case you should just be going for established brands instead, where their reputation is their review.
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1. dns_snek ◴[02 Jul 25 07:52 UTC] No.44441157[source]▶
They don't build them like they used to, in my experience most consumer electronics/appliance brands that are still considered high quality are just coasting on the reputation they built up in the 70s, 80s and 90s. In many categories it's getting almost impossible to find products that aren't just generic whitelabeled junk resold by "established brands".
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2. AlexandrB ◴[02 Jul 25 11:12 UTC] No.44442291[source]▶
Very true. Two other things are happening.

1. The whitelabeled junk is getting very good. In some categories, the brand name stuff has degraded to the point that the aliexpress version is better and cheaper.

2. The IoTification of everything means that a lot of traditionally long lasting items are as durable as their WiFi board - i.e. not very. This also plays into number (1) - where cheap, Chinese, items either lack IoT features or provide them only locally instead of requiring an online account.