Major Incident: Take Command before your IT hits the fan.
Hi, I’m Vincent — a one-man consultancy for service managers who need a second brain, a sounding board, or someone who’s seen worse.
With over a decade of hands-on experience in IT and Logistics operations, service quality, and process improvement, I help teams under pressure make sense of what’s actually happening, and what to do next.
Common reasons clients call me in: – Support is overwhelmed and nothing’s improving – Tooling, processes and roles are unclear, but nobody has time to fix it – Team leads or Service Managers are stuck and need a sparring partner – Leadership wants answers, and all you have is noise
This is call-a-friend consulting. Tactical. Direct. Remote-first.
https://www.major-incident.com for more, or email vincent@major-incident.com to talk.