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Touching the back wall of the Apple store

(blog.lauramichet.com)
252 points nivethan | 7 comments | 27 Jun 25 02:45 UTC | HN request time: 1.255s | source | bottom
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danpalmer ◴[30 Jun 25 04:12 UTC] No.44419284[source]▶
A few years back I went in to buy an Apple TV. Walked in, straight up to the Apple TV display, stood using it for a few mins, stood looking outwards towards the rest of the store, tried to make eye contact with any staff. No one paid any attention, staff happily chatting away to each other. I couldn't have looked more ready to buy without waving cash around.

Apple Store employees are definitely trained better than the average shop, but they are far from luxury.

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layer8 ◴[30 Jun 25 05:55 UTC] No.44419890[source]▶
I wonder if they’d have acted any differently if you had actually waved cash around.
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1. leakycap ◴[30 Jun 25 07:02 UTC] No.44420322[source]▶
... or approached a human in a  logo'd uniform and say, "Hello person. Can you help me, please?"

You know, like our parents and grandparents would have done at a store. With humans who shouldn't be beckoned by glaring while standing near a display.

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2. oneeyedpigeon ◴[30 Jun 25 08:51 UTC] No.44420957[source]▶
If your store requires keen customers to chase around after salespeople in order to buy something, it's doing something wrong.
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3. neuroticnews25 ◴[30 Jun 25 10:18 UTC] No.44421505[source]▶
For non-apple people:  is Private Use Area code point rendered as Apple logo on Apple devices.
4. foldr ◴[30 Jun 25 10:36 UTC] No.44421602[source]▶
Not at all. The only reason I ever go into an Apple Store is that I know I won’t get pressured to buy something. But I do replace my iPhone and my MacBook every few years, and on some level, the Apple Store being a relaxing environment to browse Apple products probably contributes to that. Apple isn’t trying to sell you a new laptop right here right now. They’re smarter than that.
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5. oneeyedpigeon ◴[30 Jun 25 13:19 UTC] No.44422964{3}[source]▶
Oh, I have no problem with salespeople being hands off, that would be my preference too. But once you've made a decision to buy something, they should be available.
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6. foldr ◴[30 Jun 25 17:01 UTC] No.44425551{4}[source]▶
I mean they are? It’s just that you might have to go and talk to one of the employees rather than waiting passively for them to come to you. I find it weird that people have an issue with that.
7. danpalmer ◴[30 Jun 25 23:57 UTC] No.44429207[source]▶
I did try, kinda hard when they're standing around chatting to each other. Also the idea of interrupting their conversation is something I'm too British to truly consider.