This blog encapsulates the problem of writing government services/software, which often results in strange outcomes.
Writing software for government is essentially the codification of centuries worth of Acts of Parliament.
Now imagine building the HMPO passport system, and then some underlying Law/Act is changed or repealed etc.
Now someone has to find and change everything that the Law/Act affected in all systems.
Now consider that the government frequently outsources this work to expensive consultancies who are motivated to elongate contracts and extract maximum value from the client... And ideally become entrenched.
All whilst building systems of varying quality and inflexibility so that the next time that a Law/Act is changed then this whole process repeats.
There is no central decision making authority to wrangle this problem (there used to be Spend Controls), which is why Government services delivery is so expensive.