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439 points david927 | 2 comments | | HN request time: 0.492s | source

What are you working on? Any new ideas which you're thinking about?
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whitefang ◴[] No.44419390[source]
I'm building an AI for Customer Support.

Here's the summary: - read all your sources - public websites, docs, video - answer questions with confidence score and no hallucinations with citations - cut support time and even integrates directly into your customer facing chatbots like Intercom.

Still deliberating on the business model. If anyone would be interested in taking a look, I would love to show you.

replies(1): >>44419430 #
1. jithtitan ◴[] No.44419430[source]
I am interested to take a look but some answers before it might be great? One of the issue we are facing is the upto date documentation. Like you have document A with information on Doc A, but now there is a document A.1 is written which has the updated information on Doc A.
replies(1): >>44420079 #
2. whitefang ◴[] No.44420079[source]
Yes we have thought about that and we have multiple solutions to that.

- webbhook triggered - when a document is updated some CMS/tool provide webhooks triggering capability, which you can use to reindex that page - time based triggers - you can set a time like a cron and the document will be scanned in that time and checked if something has changed it will be reindexed

Happy to answer more questions.